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Frequently Asked Questions

If you have a question which isn't answered below please phone or email and we will get back to you as soon as possible - usually within 2 hrs.

1. How do I get an invoice or receipt for my Goodybox purchase

If you are a business account customer our normal policy is to email a full VAT invoice to you 48 working hours after the Goodybox has been dispatched. Or you can have an invoice by post if you prefer.

For all other customers, we will email an invoice to you usually the same day as the day of ordering, unless you order late afternoon, when you will receive your invoice the following day. If you’ve paid by credit card, you will also receive a receipt for this transaction at the same time. You can also receive hard copies by post if you require and let us know.

2. How do I order more than one Goodybox using your online ordering system

Because each Goodybox will have a different delivery address and different personal message, you will need to go through the complete ordering process again starting at the product information page for your particular gift.

3. How is my Goodybox made?

A Goodybox is a beautiful hand decorated sturdy box. They come in different sizes depending on which Goodybox you purchase – see details on our product pages. All the goodies are carefully hand packed into the Goodybox using piles of crisp white tissue paper. The Goodybox is then tied with an exquisite satin bow, before being placed into a strong outside cardboard box which is sealed and addressed before being collected by our courier.

4. My Goodybox contains different items to those displayed on the website.

We reserve the right to substitute any item with another of equal value and quality. This is because we are constantly seeking new items to put into our Goodyboxes, and availability of products to us is sometimes beyond our control.

5. Can I have the Goodybox delivered to me rather than the person it is intended for?

By far the vast majority of our Goodyboxes are delivered directly to the recipient. We much prefer this because it is an exciting and lovely surprise for the recipient to receive a luxurious Goodybox by courier. But if you prefer to have the Goodybox delivered directly to yourself that is not a problem – just let us know when you order or leave blank the “Recipients Details” section on the checkout page.

6. I'm unhappy with the Goodybox that has been delivered, or it is damaged.

Sometimes it could be possible that the outer cardboard box could get damaged during delivery, but the Goodybox itself and its contents should be in perfect condition. Customer satisfaction is very important to us. We want all our customers to be 100% satisfied with their purchase. But if you have purchased a Goodybox or received a Goodybox and for any reason you are not happy, we will do whatever possible to rectify the situation, or if you prefer give a full refund.

7. Can you deliver my Goodybox to a recipient who is in hospital.

ideally we prefer not to, but the only Goodyboxes we sometimes deliver to a hospital are the Get Well Soon Goodyboxes, but this is only after we’ve checked with the hospital ward that it is ok to do so.

8. My Goodybox hasn’t been delivered "next working day" as stated on your website.

We use Interlink Express as our courier who are very good. But occasionally things do go wrong – eg. adverse weather. If you are concerned that your Goodybox hasn’t been delivered on time, please let us know and we will investigate and get back to you as quickly as possible. Bear in mind however that for a Goodybox to be delivered someone must be at the address to receive and sign for it. If no one is at the address at the time of attempted delivery a calling card will be left, with a contact telephone number for the recipient to re-arrange a suitable revised delivery day with his or her local Interlink depot. If necessary the delivery address of the Goodybox can be changed at this stage, eg to a neighbour, friend or work, but this will cost an extra £12.00 + VAT if the new address is outside the normal delivery area of the local Interlink depot. Please contact us for further details.

9. What method of payments do you accept?

We accept most major credit cards – you can phone us with the details (or we’ll phone you if necessary) or input them during the online checkout process. We also accept cheques or direct internet payment to our bank account – please contact us for our bank details.

10. Can I have an Account

If you are a business customer and wish to buy from us on a regular basis, then it may be possible for your company to have a credit account with us. Please contact us to discuss and for further details.

11. Are my credit card details secure?

All credit card details are taken via a SSL so your credit/debit card details are totally safe once the payment has been processed your Credit Card info is deleted automatically


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